Legal and Policies

Complaints Procedure

We will reply to any complaints that we receive. Kindly email your complaint directly to or contact our Head of Compliance, Ryan Kieser, on 021 659 5447. Please note that should you be dissatisfied with our response, you may contact the Ombud for financial services at:

FAIS Ombud

Name: Ms N Bam
Postal Address: PO Box 74571, Lynwood Ridge, 0400
Telephone: +27 12 470 9080
Facsimile: +27 12 348 3447
Click here to view our complaints policy.